How can we help?
Fluent Staff is a language training platform for hospitality teams. Whether you are a staff member learning English or a property managing a team, you can reach a person here.
Contact us
mayra@fluent-staff.com+62 877 8428 5996We answer within one business day. Tell us your account email and, for anything about a payment, the order number from your receipt.
Fluent StaffCipaku Indah II No. 30 A, RT 000 / RW 000Ledeng, CidadapKota Bandung, Jawa BaratIndonesiaCommon questions
I can't sign in
Use the same method you signed up with — email, phone, Google or Apple. If you registered by phone, sign in by phone; the two are separate accounts. Forgotten passwords can be reset from the sign-in screen.
My profile photo or voice intro was refused
Uploads are screened automatically and the answer is immediate — there is no waiting period. Photos need a single, clearly visible face and no offensive content; recordings need clear speech in English or Indonesian. If yours was refused, the message says which of those failed, and you can upload another straight away. If you think the refusal was wrong, contact us below.
Someone is behaving badly
Open their profile and use Report or Block. Blocking hides you from them and them from you. Blocked people can be managed in Settings, and reports are reviewed by our moderation team.
A payment did not go through
Bank transfers can take a few minutes to confirm, and your purchase activates automatically once the payment clears. If it has been longer than an hour, email us with the order number shown at checkout.
When does what I bought arrive, and can I get a refund?
Everything we sell is digital and unlocks on your account as soon as the payment clears — nothing is shipped. The price at checkout is the total; there are no shipping or handling fees. See the Delivery & Refund Policy for when refunds apply and how to request one.
I want to delete my account
Settings → Account → Delete account, in the mobile app. This removes your profile, progress and personal data. It cannot be undone. You can also email us and we will do it for you.
I'm a hotel or school and want to train my staff
Email us and we will set your property up, or create an account at app.fluent-staff.com and add your property from Settings.
Fluent Staff · Kota Bandung, Jawa Barat, Indonesia · mayra@fluent-staff.com · +62 877 8428 5996